8/18/2023 0 Comments Equinox hotel pasedena![]() There were water/coaster stains on the table in my room, and some dried up stains/wear on the couch/sitting area in my room. After telling him I had confirmed the night prior that I was set for the 4PM checkout, he did apologize and reactivated my key. I went to the front desk, the concierge looked up my account and told me that they had me scheduled to check out at 2PM and that's why my key was not working. Well, the next day around 2PM I try to get back to my room from the lobby and my key would not work in the elevator (you have to swipe to get the elevator to work and to your room level). The night before I confirmed this in person with the front desk and he told me I was all set to check out at 4PM the following day since they did have late checkouts available. Another issue - on my checkout day, I was assured a late checkout at 4 PM due to my credit card benefits. No mug or spoon was sent and I had to use the ones already in my room. Other minor issues - the first day I ordered in room breakfast, I ordered some coffee. The hotel manager did call me as well to apologize and gave me half off of one night, which was a nice gesture, but didn't change my mind from feeling that something like this should not be happening in a 5-star hotel. He apologized and assured me it wouldn't happen again (never did get to see if it happened again as I checked out the next day). This time I asked to speak with the manager who came to my room and examined the comforter and agreed it was soaked and not something that should happen. Well, next day the same exact thing happened again. I did let guest services know and someone did come in and apologize, told me he would let his manager know and that it would not happen again. ![]() The first day it happened, I assumed it was an anomaly and it was just a one off. Biggest issue that I had was that 2 days in a row after housekeeping had cleaned my room, both the comforters were SOAKING wet near the top. Now the not so great - these are issues that I'd expect from a 3-4 star hotel, but definitely not a 5 star hotel that charges around $1000 a night. Hotel staff for the most part are very friendly as well. I do wish they gave hotel guests access after regular business hours. The Equinox Hudson Yards gym that guests have access to is amazing as well, though busy/crowded most of the day. The room also has a yoga mat and various other gym/wellness products (most need to be purchased at an additional cost). Bathroom/shower is super nice with Grown Alchemist products. Small yes, at 400 square feet for the entry level rooms, but the furniture/layout makes it feel larger than it actually is. Let's start with the good - the rooms/view are great. I booked through my credit card which gave me free breakfast for 2, late check out and a $100 credit to use at the hotel. Had the opportunity to visit in late October, taking advantage of their 3 nights for price of 2 offer. I've been an Equinox member for about 7 years and was excited to finally stay at this hotel. In additio.Let me start off by saying I REALLY wanted to like this hotel. Designed as two floors with a beautiful internal staircase, this location includes options for coworking, private offices, and on-demand meeting space. ![]() Situated in New York City’s impressive Hudson Yards, Industrious at Equinox offers members a one-of-a-kind flexible workplace experience. ![]() Get ready for a workspace that inspires your very best work. Even more, this location is just two blocks from Penn Station, a short subway ride from Times Square, and easily accessible for bikers by way of Hudson River Park. The area includes diverse shopping and culinary experiences, modern residences, public gardens, and the famous Vessel. 31 Hudson Yards is also home to the world’s first Equinox Hotel and an Equinox Gym. In addition to expansive skyline and river views, Industrious at Equinox includes many high-end features, such as hardwood floors, premium furnishings, and a touch screen latte machine for the perfect afternoon pick-me-up. Location Coworking, offices and meetings at Equinox Hudson Yards ![]()
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