8/17/2023 0 Comments Whay are teletext holidays likeThe CMA’s investigation relates to package travel holidays booked with Teletext Holidays and, not flights or accommodation booked on a standalone basis. The CMA will also be asking the court to order that Truly Holdings puts in place appropriate processes to ensure it complies with the law in the future." "The CMA has therefore filed proceedings requesting a court order that outstanding refunds be immediately repaid and that, going forward, customers who are entitled to a refund are repaid within 14 days. On Monday (October 18) the CMA said: "The CMA does not consider that Truly Holdings has done enough to provide refunds to package holiday customers with outstanding claims, including recent cancellations, or to make sure that it pays all future refunds that are due within the 14 days required by law. The watchdog warned in September that it would take Truly Holdings to court unless it took urgent action to process refunds. Hundreds of people have made complaints to the CMA about Truly Holdings and there are now 3,100 individuals who have joined a Facebook group called ‘Alpharooms No Refund Support’. The third deadline of August 31 was for customers with bookings cancelled between November 1 last year and May 24 this year.ĭozens of people got in touch with BusinessLive in August to say they had still not been paid - despite the deadline - with some owed thousands of pounds. This was followed by a second deadline in July, for holidays cancelled between August 1 and October 31, 2020. It set out a repayment schedule for Truly Holdings, with the first deadline for refunds on June 30 for people who had holidays cancelled before July 31 last year. The Competition and Markets Authority (CMA) announced in May that Truly Holdings, the business that operates Teletext Holidays and sister company, had signed a voluntary agreement committing to refund package holiday customers for trips cancelled because of Covid. Read on for live updates on this emerging story.Britain's competitions watchdog has launched legal action against a UK holiday company for its "inadequate progress" on refunding package trips cancelled due to the pandemic. Any future bookings made via Alpharooms will not be fulfilled. It is also understood that Teletext Holidays is no longer taking new bookings, although it will honour existing holidays. The TTA, a trade body, confirmed that directors at Truly Holdings, which owns both firms, “sought the appointment of liquidators” after the company was pulled up by the UK’s competitions watchdog for failing to pay out millions in refunds for holidays cancelled due to pandemic restrictions. READ MORE: Travel testing rule changes should start booking bonanza - but some still scepticalĮntering liquidation means the company has effectively run out of money - any remaining funds will now be used to pay the people it owes money to. It means customers who were awaiting refunds from trips cancelled earlier in the pandemic risk not getting their money back. The administration, which affects more than 4,000 holidaymakers, comes after the Travel Trust Association (TTA) revoked the memberships of Teletext and Alpharooms on Friday on the back of financial concerns, according to the Mirror. Truly Holdings, the company that owns Teletext Holidays and and Alpharooms, has entered liquidation, plunging thousands of customers into uncertainty.
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